Wendella Rhoads

Objective:

To obtain a position in IT where my talents can be utilized to increase market share and

company profits while pursuing new opportunities for career challenges with a company who

places high priority on customer satisfaction, initiative and quality performance in the realm of

internal and external customer satisfaction.

Qualifications

Over 15 years experience working with networks and PC and networked systems.

Experience relates to Administration, Management, Technical Support, and Consulting.

Professional appearance and advanced interpersonal communication skills.

Various Vendor Certifications.

Accommodations for excellence in emergency service at Infogroup Northwest Inc.

Relevant Experience:

HomeSource

Network Administrator

12/07 - Currently

Responsibilities are to keep 40 node network operating. Administer heterogenous server atmosphere.

Teach Computer Hardware Class to 7- 12 grade students

SYNC serve you network communications - Eugene, OR

Owner, Network Engineer, Technical Consulting 1999 - 2003

Responsibilities include new sales, product introduction, technical support, implementing

new solutions for clients, maintaining multiple site networks, consultations on website

development and high speed data solutions. Contracted part-time to small networking

companies as a technical engineer for specific projects such as Exchange and Windows

2000. Organized and delivered product demonstrations to large scale businesses for

Exchange 5.5 and Windows 2000. Platforms implemented and supported: All MS Back

Office products, SBS 4.5, Windows 2000, Novell 4.11, Windows 9x, UPS Online

Worldship, ADP, Microsoft Database solutions and Red Hat 6.0. New software

development QA.

3 Month contract at Symantec Network Operation Dept

6 Month contract Enron Technical Dept.

InfoGroup Northwest Inc, 2225 Coburg Rd, Eugene, OR 97402

Network Technician 1997 - 1999

Handled and solve emergency services onsite for all platforms Novell, Microsoft, etc of

varied Computers types and software applications Macintosh, PC, Palm Pilot . Provided

technical support for field engineers and technicians. Took part in the Novell Deployment

Team. Backed up Dispatch and hardware services when needed.

City Photocopy, Inc, Eugene, OR

Network Administrator and Hardware Repair Specialist 1997 - 1998

Implemented and designed network for small business needs. Solved internal customers

computer related problems. Trained customers on software use and basic computer use.

Consulted external customers on implementing networks and systems tailored to their needs

and desired results.

Lucky Computers, Inc, Eugene, OR

Account Manager 1996 - 1997

Sought after and gained corporate accounts U of O Bookstore, Marathon Coach, and

Clippernet Internet Providers . Provided customers with information and training about

several different types of solutions for any needs either personal or business. Managed office

when the need arose. Provided technical support for all systems sold .